Mela Bet Privacy Policy

Before sharing an identity document or requesting a withdrawal, you should understand why your information is needed and how it will be handled. Mela Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, technical information, and communications to operate services, protect accounts, and meet applicable obligations. Questions about Mela Bet personal data handling can be submitted through Contact Us.

This policy covers the website, mobile version, app where available, account services, sports and live betting, games, Keno, bonuses, payments, support channels, and communications. It applies to registered players, visitors who only browse, and people who contact support before registering, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing, or deleting it.

Who We Are

Mela Bet is the service name used on this website for online betting and gaming intended for eligible adult users in Ethiopia. Operator identification and service information should be checked through About Us. Availability is subject to applicable Ethiopian laws and regulations, relevant license conditions, eligibility requirements, and regional restrictions. Review License & Regulation and the competent authority’s latest information to verify current licensing and regulatory status; this policy does not establish regulatory approval.

Information We Collect

The information needed depends on whether you browse, register, use betting products, make a payment, or request assistance. Collection should be limited to what is necessary for lawful, security, operational, and regulatory purposes.

• Account data: name, phone number, email, date of birth, username, and password-related security data used for registration and login.
• Verification data: identity documents, age-check results, customer due diligence records, and fraud-prevention information. KYC means “Know Your Customer”: checks to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, relevant payment method details, balance history, payment authorization records, and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call information or recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators, and account restrictions.

Do not send unrelated sensitive documents, passwords, or payment authentication codes in ordinary support messages. Follow the verified submission instructions for any identity check.

How We Use Personal Data

We process Mela Bet player information to create and manage accounts, confirm identity and age eligibility, protect login access, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. A withdrawal review, for example, may compare account-holder information with payment records to check that the request is authorised.

Betting account data also supports investigation of suspicious betting patterns, duplicate accounts, payment abuse, bonus misuse, and other potentially fraudulent activity. Reviews should use information relevant to the concern rather than assume wrongdoing from a single indicator.

Other purposes include improving website and app performance, games and customer support; sending important service notices; resolving complaints; supporting responsible betting measures; and meeting applicable legal, tax, accounting, anti-money laundering (AML), licensing, and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of promotions does not prevent essential account or security messages.

Legal Basis / Lawful Reasons

Processing may be necessary to provide requested services, fulfil legal obligations, protect users and the platform, prevent fraud, or resolve disputes. Where consent is required, it should be obtained for the relevant purpose and may be withdrawn, subject to applicable law. Withdrawing consent does not necessarily end processing required on another lawful basis.

The applicable reason depends on the information, purpose, and legal requirements. Contact support to request confirmation of the lawful basis for a particular use and, where needed, review by the operator’s compliance function. This privacy policy in Ethiopia does not imply that every legal basis or right applies identically to every activity.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may maintain login sessions, protect accounts, remember preferences, analyse traffic, improve page performance, and measure marketing where allowed. App technologies may serve similar functions.

Review the Cookie Policy for available controls. Browser settings can limit cookies, although blocking essential ones may affect login or account functions. Optional tracking should follow applicable consent requirements.

Data Sharing

Mela Bet does not sell personal data as a product. Information may nevertheless be shared when necessary with third-party service providers—organisations performing specific tasks for the service—including payment processors, identity verification providers, hosting and cloud infrastructure providers, analytics and security tools, and customer support tools.

Professional advisers may receive relevant records for legal, audit, or accounting work. Disclosure to regulators, law enforcement, or courts may be required by law. Access should be limited to the purpose of sharing, with appropriate confidentiality, contractual, and security controls. Some recipients may have their own legally required processing responsibilities.

International Transfers

Some providers may store or process information outside Ethiopia. Where such transfers occur, they must follow applicable legal requirements and suitable safeguards. These may include contractual protections and checks on recipient security. You can ask whether your information is transferred internationally and what protections apply; provider locations should not be assumed without confirmation.

Data Storage and Retention

Records are retained only as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming, and regulatory requirements. Retention depends on the record type, purpose, and applicable duties rather than one period for all information.

Account closure does not automatically remove every record. Transaction evidence or self-exclusion information may still be needed. When continued retention is no longer justified, information should be securely deleted or anonymised, including through appropriate backup-management procedures.

Security Measures

Mela Bet data protection relies on reasonable technical and organisational measures. Depending on the system and information involved, these include encryption where appropriate, access controls, secure login systems, security monitoring, staff confidentiality, backups, fraud detection, and internal handling procedures. No online service or transmission method is completely secure.

For Mela Bet account security, use a unique password and avoid shared-device sessions. Access Mela Bet login through the verified website rather than unsolicited messages. Before installing an app or APK, confirm the download channel with the operator; an unofficial file may expose credentials or device data. Report unexpected login alerts or account changes promptly.

User Rights

Depending on applicable data protection laws, you may request access, correction, deletion, restriction, objection, or information about processing. Some requests may be limited where records must remain for legal, financial, security, or regulatory reasons. Identity verification may be necessary before account information is disclosed or changed.

1. Step 1: Submit a privacy request through the official support channel, stating the information or processing you want reviewed.
2. Step 2: Provide only the details needed to identify your account and follow any secure verification instructions.
3. Step 3: Ask for the outcome, reasons for any limitation, and the complaint-handling procedure if you remain dissatisfied.

For Mela Bet privacy enquiries, request the applicable response timeframe and any available escalation route to a competent authority. Do not include your password in the request.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Mela Bet must not knowingly collect personal data from underage users. A parent, guardian, or user who believes such information has been submitted should contact support so access and records can be reviewed, with deletion or retention handled as legally required. See the Age Restriction Policy for eligibility details.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests, and relevant risk indicators may be processed to support responsible gaming and enforce platform rules. For example, keeping a self-exclusion record may help prevent an excluded player from reopening an account. Access to these records should be restricted to relevant functions. Read Responsible Gaming for available controls and assistance.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registering or making a payment, compare the available website and app instructions by verification requirements, mobile accessibility, disclosed fees, transaction limits, withdrawal processing time, and support channels—not by assumed convenience. Check the specific promotion terms before claiming a bonus; eligibility and settlement checks may require review of relevant account activity.

Updates to This Policy

This policy may change when services, laws, security practices, or processing activities change. The current version should be reviewed before submitting new types of information. Material changes should be communicated through appropriate service channels, with renewed consent obtained where required. If a revision leaves a data-handling question unresolved, ask support for clarification before proceeding.